1. Which standards do your products comply with?
ISO, DIN (German standards), ANSI/ASTM (U.S. standards), JIS (Japanese standards), GB/T 97, GB/T 6170, GB/T 6175, etc. Please email us for more details.
2. What surface treatments do you offer?
Electrogalvanizing, hot-dip galvanizing, blackening, phosphating, stainless steel passivation, Dacromet, Jumeite, nickel plating, chrome plating, Teflon coating, and other surface treatments. We can also customize treatments based on your specific requirements.
3. What materials are used for your products?
Carbon steel, stainless steel, alloy steel, copper, and aluminum alloy. We can provide suitable products based on your specific operating conditions.
4. How is product quality ensured?
Our products undergo multiple inspections before delivery: incoming raw material inspection, dimensional accuracy testing, mechanical property testing, and salt spray testing. We can provide third-party inspection reports from SGS, BV, and others.
5. What is the minimum order quantity?
The minimum order quantity for standard parts is 100 kg or 1 ton; for custom non-standard products, it starts at 500 kg. These quantities are negotiable. Bulk orders qualify for discounted pricing and priority production. Please email us with your specific requirements.
6. What is the production lead time?
Standard stock items ship within 3–7 days. Custom products ship within 10–20 days after receiving the prepayment (depending on quantity and complexity).
7. What payment methods do you accept?
Payment methods: T/T (30% deposit, 70% paid in full before shipment). More flexible terms can be negotiated for long-term partnerships.
8. What shipping options are available?
Sea freight, air freight, international express, and domestic logistics (delivery to designated warehouses in Foshan, Guangzhou, Yiwu, etc.)
9. Can you provide samples?
We can provide free samples (1–10 pieces) for quality inspection; the customer is responsible for express shipping costs. Samples can be shipped within 1–3 days.
10. What after-sales services do you offer?
We offer replacement or refund for quality issues. We provide free guidance on product selection, compatibility, and installation. We track orders throughout the entire production and logistics process. Regular customers can reserve stock on hand and enjoy long-term discounts.
11. Can you customize non-standard products?
Yes, we support comprehensive customization: dimensions, special materials and hardness, special surface treatments, and packaging. We can produce drawings and prototypes for confirmation before mass production.